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Troubleshooting
The seal under the metal cap was broken. Are the capsules safe to consume?
Yes, the capsules are safe to consume, even if the seal under the metal cap is broken. Unfortunately, the adhesive our manufacturing partner uses works better with plastic than glass bottles. Temperature changes (e.g., during shipping) can soften the
What to Do If Your MK Supplements Order Arrives Damaged, Broken, or Is Lost in Transit
At MK Supplements, we take pride in delivering your orders safely and securely. However, in rare cases, items may be lost or damaged during transit. In such cases, please reach out to our support team so we can assist you further.
My tracking information hasn't been updated in several days. What can I do?
Sometimes carriers fail to update tracking information timely and it might appear as if the shipment was isn't moving (or was lost). We have also noticed significant delays around major holidays where shipments get delayed in distribution centers. If