Exchanges
Please fill out this contact form if you need a replacement within 30 days of ordering. We just need to know the order number, the product you need replaced, and the reason for the exchange.
All articles
Order Management
Update or cancel a subscription
The easiest way to update or cancel a subscription/recurring shipment is by logging into the customer portal.
Order cancellations
The best way to cancel an order is to contact us. If your order has already shipped, don't worry! We can email you a return shipping label so you'll still receive a full refund (and we'll pay for domestic return shipping).
Can I apply discount codes to my subscription?
We offer several types of discount codes throughout the year, but not all of them can be applied to active subscriptions. For example, discount codes related to annual sales events like Black Friday can't be applied to an active subscription. However
How do I cancel my subscription and get a refund?
To cancel your subscription and request a refund, simply contact our support team to provide your order number and express your desire to cancel and be refunded. We will then process the refund and cancel the subscription on your behalf, as our polic
What should I do if I was charged for a canceled subscription?
If you notice a charge after canceling your subscription, it's important to contact our support team immediately. We handle these urgent refund requests and assure you that the relevant team will address the matter promptly. Following your communicat
How do I correct an order that contains wrong items?
If you've received incorrect items in your order, we're here to help rectify the situation. Please reach out to us, and we will arrange the creation of a new order for the correct items, as well as send you an invoice via email. If you wish to keep t
How do I apply a discount coupon to my subscription order?
If you're eligible for a discount coupon, such as after leaving a testimonial, please note that it will not be automatically applied to your subscription order. Instead, you should receive an email with a specific discount code. To apply the discount